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Year : 2022  |  Volume : 26  |  Issue : 1  |  Page : 26-28

Burnout risks among salespersons under job demand and the mediating role of abusive supervision

Department of Commerce and Management, Amrita Vishwa Vidyapeetham, Amrita School of Arts and Sciences, Kochi, India

Correspondence Address:
Ms. K S Rakhy
Department of Commerce and Management, Amrita School of Arts and Sciences, Amrita Vishwa Vidyapeetham, Kochi, Kerala
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Source of Support: None, Conflict of Interest: None

DOI: 10.4103/ijoem.ijoem_249_21

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Context: Salespersons in privately held retail textile shops face physical, emotional, and mental stresses, and most supervisors are untrained and abusive. These stresses may cause salesperson burnout. Aims: To determine the effect of abusive supervision on the connection between job demands and job burnout. Setting and Design: A cross-sectional study. Materials and Methods: The job demand is measured using the Copenhagen psychosocial questionnaire. To assess abusive supervision, we used an eight-item scale from Tepper, and the burnout measures questionnaire was used to measure job burnout. Statistical Analysis Used: Direct, indirect, and total effects of variables were analyzed using SPSS Process Macro. Results: Indirect effect showed that the association between job demand and job burnout was mediated by abusive supervision: β = 6.3151, P < 0.001, bootstrap 95% confidence interval (CI) (5.6515, 7.0307). Direct effect between job demand and job burnout β = 1.5382, P < 0.001, bootstrap 95% CI (7.2254, 8.4812). Conclusions: High job demand and job burnout are prevalent among salespersons, and abusive supervision ignites the burnout syndrome of salespersons.


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